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Business Foundation Workshop Series: Systems and Strategies to Creating Client Loyalty

August 5, 2021

12:00 PM - 3:30 PM EDT


What would you say if I told you that your most important asset is NOT listed on your balance sheet?  This is also the most overlooked asset - your clients.  Taking care of your clients and creating client loyalty can make or break your business.  This interactive workshop will bring awareness as to how many times with each client interaction that you have to make an impression on your clients as well as simple strategies you can employ immediately to strengthen your client relationships and create client loyalty.    

About the Speaker:

Tanya Hilts, CPB

Tanya has a passion for streamlining processes and increasing office efficiency and client outcomes.  Tanya's relentless passion for advancing the bookkeeping profession has lead her to regular speaking engagements.  Most recently, Tanya has earned her Level 5 Certified  Advisor designation by being a graduate of the Mentor Plus® Program.  Tanya has earned her Certified Professional Bookkeeper designation through CPB Canada, is an Advanced Certified QuickBooks Online ProAdvisor, and a Member of the Intuit Trainer Writer Network.  To Tanya, being a forward-thinking entrepreneur means constantly increasing her own knowledge level and obtaining more certifications, education, and experience in order to not only increase the services and benefits she can offer her clients but to spread that awareness to other members of the accounting community.  Some of Tanya's recent accolades include being named the 2020 Top Canadian ProAdvisor and 2019 CBP Canada Professional of the Year.  Tanya led her team to win the 2018 Global Intuit Firm of the Future, she was recognized as one of Practice Ignitions Top 50 Women in Accounting Globally 2018 & 2019, as well as an Insightful Accountants Top 100 ProAdvisors for 2018, 2019 & 2020.