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Learning that matters to our members

CPB Canada provides industry-specific learning to keep you informed about industry updates, business best practices, accounting practices, and more! Take a look at our upcoming events below.

Webinar: Dealing with Difficult People: The Seven Simple Steps to Success!

October 9, 2024

3:00 PM - 4:00 PM EDT


Throughout our personal life and within our professional careers as bookkeepers, we will all have to deal with difficult and challenging people and their behaviours. In this informative and sometimes lighthearted seminar, we’ll examine difficult people, traits, characteristics, and behaviours, and provide useful solutions by utilizing seven common-sense steps. The fact is that difficult people and their unpleasant and challenging behaviours will always be part of our life’s day-to-day interactions, so the best decision and approach is to be empowered to respond intelligently, logically, patiently, and professionally!

In this seminar, we will…

  • Remind ourselves of the two “rules” of difficult people.
  • Examine typical traits and characteristics of difficult people.
  • Drill down on why and how difficult people are the way they are.
  • Look at the only three “paths” forward you take.
  • Discuss in depth the seven steps to implement to successfully interact with difficult people.


Speaker: Michael Lewis

Managing Director, Michael Lewis Training, Motivation And Development

Michael Lewis is Managing Director of Michael Lewis Training, Motivation and Development, a London, Ontario-based training and development firm that was founded in 1994 and specializes in developing and delivering personal and professional development presentations, seminars, webinars, workshops, and teambuilding facilitation to a wide range of clients. Born in 1961, he graduated from the University of Western Ontario with a B.A. in 1983, began a career in training in the corporate world, and eventually started his own training and development firm. Michael Lewis is a very experienced and popular speaker and trainer. As of Jan 2023, he has spoken and/or presented workshops, seminars, webinars, and team-building sessions almost 6100 times in 403 different communities across Ontario. And like so many speakers and trainers, he has pivoted to delivering live and recorded webinars and virtual presentations. He has spoken and presented seminars and workshops to countless accounting professionals over the past 30 years at CPA Ontario as well as extensively to the business community. Ethics is a passion and topic he personally loves to discuss and present.